Terms & Conditions
Please read these terms carefully before placing an order with Terry Signs.
TERMS & CONDITIONS
TERRY SIGNS
Effective Date: February 2025
1. Payment Terms
All orders placed with Terry Signs operate under a tiered payment structure. For orders under $500, full payment is required at the time of order placement, and no work will commence until cleared funds are received. For orders of $500 or greater, a 50% deposit is payable upon order confirmation, with the remaining balance due upon completion of the work. Goods will not be released to the customer until the final payment has been received and cleared. Terry Signs accepts payment via bank transfer, cash, or credit card, though credit card transactions may incur additional processing fees.
2. Retention of Title
Notwithstanding delivery or collection of goods, all products remain the sole property of Terry Signs until such time as full and final payment has been received and all outstanding invoices relating to those goods have been settled in full. Until payment is complete, the customer holds the goods as bailee only and does not acquire legal title. The customer may not sell, dispose of, encumber, or grant any security interest over the goods while any amount remains outstanding.
3. Right of Repossession
Terry Signs expressly reserves the unqualified right to repossess any goods for which payment has not been completed in full. This right extends to entering the customer's premises, or any premises where the goods are stored, without prior notice for the purpose of recovering unpaid goods. Terry Signs shall not be liable for any claim in trespass, damage, or otherwise arising from such repossession. Repossessed goods may be resold to recover outstanding amounts, and the customer remains liable for any shortfall between the resale price and the total amount owing, together with all costs of repossession and resale.
4. Risk and Insurance
Risk in the goods passes to the customer upon delivery or collection, regardless of whether ownership has transferred. The customer bears responsibility for insuring the goods from the date of delivery or collection against all risks of loss, damage, or destruction until full payment is received by Terry Signs.
5. Cancellation Policy
Orders may be cancelled prior to production commencing, with a full refund of any deposit paid less any design or consultation fees already incurred. Where production has already commenced, the deposit is forfeited and the customer may be charged additional costs for work completed up to the point of cancellation. Custom or special order items that have been ordered from suppliers are non-refundable once the supplier order has been placed.
6. Quotations and Variations
All quotations provided by Terry Signs remain valid for fourteen days from the date of issue unless otherwise stated in writing. Any variations to the scope of work must be agreed upon in writing by both parties and may result in adjustments to the quoted price. Additional costs incurred due to customer-requested changes will be invoiced separately and are payable in accordance with these terms.
7. Supply Only — Installation and Measurements
Signage is supplied only. Installation is not included and is the responsibility of the customer. All panels and graphics are manufactured to dimensions supplied by the customer. Terry Signs does not attend site to measure and accepts no responsibility for fit. Timeframes provided for production, collection and delivery are estimates only. While Terry Signs endeavours to meet all agreed deadlines, it shall not be liable for delays arising from circumstances beyond its reasonable control. Where the customer requests freight, goods are shipped at the customer's risk and Terry Signs is not liable for loss or damage in transit.
8. Defects and Warranties
Manufacturing defects must be reported to Terry Signs within seven days of delivery to be eligible for remedy. Terry Signs warrants its workmanship for a period of twelve months from the date of completion. This warranty does not extend to damage caused by weather events, vandalism, improper maintenance, unauthorised modifications, or normal wear and tear. The customer acknowledges that variations may occur between digital colour proofs and the final printed product due to the nature of the printing process.
9. Intellectual Property
All designs, artwork, concepts, and preparatory materials created by Terry Signs remain its property until full payment has been received. The customer warrants that any artwork or materials supplied to Terry Signs do not infringe the intellectual property rights of any third party. Terry Signs reserves the right to photograph completed work for use in its portfolio, marketing materials, and social media unless expressly agreed otherwise in writing prior to commencement of the work.
10. Limitation of Liability
To the fullest extent permitted by law, Terry Signs' liability for any claim arising from its goods or services is limited to the value of those specific goods or services, or the cost of rectifying any defects, whichever is the lesser amount. Terry Signs shall not be liable for any consequential loss, lost profits, loss of opportunity, or indirect damages arising from any breach of contract or negligence.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
12. Entire Agreement and Severability
These terms constitute the entire agreement between Terry Signs and the customer and supersede all prior negotiations, representations, and agreements. No variation, waiver, or modification of these terms shall be binding unless made in writing and signed by an authorised representative of Terry Signs. Should any provision of these terms be found unenforceable, that provision shall be read down or severed without affecting the validity and enforceability of the remaining provisions.
Acknowledgement
By placing an order with Terry Signs, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions in their entirety.